Your point of contact
Send a complaint to business@raisinftd.store or by post to RAISINFTD, 47 rue Vivienne, 75002 Paris, France. Include any project reference, the facts and the remedy sought. Do not attach passwords or unnecessary sensitive information. You may also call +33 7 59 82 97 37; a written record helps preserve relevant information.
Individual consumers and mediation
After an unresolved prior written complaint, a consumer may refer the dispute free of charge to the competent consumer mediator under statutory conditions. Details of an appointed mediator are not yet published in this version: they must be added to the site and consumer documents before those contracts are concluded. Contact RAISINFTD for the details; this site does not claim affiliation with a particular mediation body.
Other remedies
Seeking an amicable solution does not prevent proceedings before a competent court. Mandatory consumer rights, including protected rights associated with residence, remain available. For a personal-data issue, the privacy policy identifies the contact and supervisory-authority complaint route. Business-to-business dispute arrangements are defined in the contract and are not automatically applied to consumers.